My question to them would be "Why are you still selling Acid 10.0 and Acid 10.0 Suite and portraying them as if they will operate on windows 10.0 when you certainly know they will not?" And another question would be "Why did you not communicate to everyone who summitted a claim ticket on the constant crashes and freezes and provide them with a patch or refund?" "Why did you close countless tickets without a solution?" "Why is it almost impossible to get to tech support?" But the windows 10.0 upgrade that has corrupted the operation of their DAW was last April 09. ![]() In my case one could say, "well it worked on windows 10 when you got it." and I'm ok with it, in my case. The fact is Acid Pro 10.0 and Acid Pro 10.0 Suite will not work on a computer with a windows 10.0 operating system. I do think it's important that people understand what Magix is doing and what they have done. ![]() I never used any of the loops because I play each instrument and I only used the DAW as a multi-track recorder and it can't even handle that. If I tried to use any FX through a plug-in or a rewire it immediately crashed. I have saved the files before the crash happens and for some reason if I go back to that file or continue and it crashes later, I loose everything I've done including the saved files.Įven then I could only use FX from an outside source. I have tried this and that and I have lost countless hours of recordings that crashed and could not be recovered. Then my Windows 10.0 operating system for the computer upgraded, Every since then, I have been around and around about trying to get the software to work. There was a two week period where the system worked great. When I purchased the Acid Pro 10.0 and upgraded to the Acid Pro 10.0 Suite, there was no operation problems and I was really impressed and pleased with the software. I am using a Tascam Model 16 Mixer/Interface/Recorder (which has ASIO drivers) through an Intel Core I5-6600 CPU GHz, 32.0 GB on a 64-bit operating system, 圆4-based processor with 1Ter hard drive and 1Ter virtual memory. And now you send me an e-mail wanting me to purchase software that I paid you for and never got to use it., at this point I need a refund, thanks Tim. I was very patient and tried to wait it out for you to create a patch, but I had to go with another software that actually works because I have lost way too much time in the studio waiting for your patch. ![]() I have paid you guys for services that you have not provided, I can't even use any of the plug-in's or effects on another DAW. I never heard of anyone closing a ticket number until the issues have been corrected.Īre you guys ever going to fix the DAW's Acid Pro 09, Acid Pro 10.0 and Acid 10.0 Suite, so that a PC with windows 10.0 will not crash and freeze? This problem has been going on since April of 2021. So I create a new one, only to have that ticket number close as well, without rectifying the original problems. Every time I try to communicate with tech support about the issue, I get a response like: We're sorry but that ticket has been closed, you must create a new ticket. My Acid Pro 10.0 and Acid Pro 10.0 Suite has never worked since I Purchased them last April, They constantly freeze and crash, you guys promised a patch to correct the issue, but have not provided one at all.
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